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Our Values

Our values express the expectations we have of each other and ourselves, and identify how we conduct business with our clients.



Demonstrates eagerness to acquire necessary technical knowledge, skills, and judgment to accomplish a result or to serve a customer's needs effectively. Has desire and drive to acquire knowledge and skills necessary to perform job more effectively.

Behavioral Indicators:
  • Keeps up-to-date on current research and technology in one's work focus and identifies and pursues areas for development and training that will enhance job performance.
  • Takes responsibility for one's own development.
  • Maintains fluency in appropriate work applications, software, or tools.
  • Reviews, selects, and disseminates information regarding key technologies, best practices, and tools to others in the group.
  • Continually looks for ways to expand job capabilities.
Because we value COMMUNICATION


Creates an atmosphere in which timely and high-quality information flows smoothly up and down, inside and outside of the University; encourages open expression of ideas and opinions.

Behavioral Indicators:
  • Asks open-ended questions that encourage others to give their points-of-view and is approachable at all times.
  • Keeps relevant people accurately informed and up-to-date of both positive and potentially negative information.
  • Appropriately expresses one's own opinion.
  • Refrains from immediate judgment and criticism of others' ideas delivers criticism in a way that demonstrates sensitivity to the feelings of others and waits for others to finish their intended message before responding.
  • Encourages response and dissent to ideas and issues.
Because we value COLLABORATION


Develops cooperation and teamwork while participating in a group, working toward solutions which generally benefit all involved parties.

Behavioral Indicators:
  • Demonstrates respect for the opinions of others.
  • Identifies and pushes for solutions in which all parties can benefit.
  • Helps and supports fellow employees in their work to contribute to overall University success.
  • Keeps people informed and up-to-date.
  • Shares information and own expertise with others to enable them to accomplish group goals.


Understands agendas and perspectives of others, recognizing and effectively balancing the interests and needs of one's own group with those of the broader organization.

Behavioral Indicators:
  • Knowledgeable about one's own department and about the University in general.
  • Demonstrates awareness of University's general goals and makes requests or decisions to support this awareness.
  • Knows how to use the University's formal and informal systems to get things done.
  • Maintains cross-functional focus and uses the most appropriate channels to communicate within and between departments/divisions.
  • Keeps objectives related to University's priorities at the top of one's own priorities and the priorities of one's work department or group.
  • Works to build a sense of common purpose across all work groups, avoiding a "we versus them" attitude.
Because we value CONSISTENCY


Demonstrates a high level of dependability in all aspects of the job.

Behavioral Indicators:
  • Shows commitment/dedication and accountability in one's work, and follows through on all projects, goals, aspects of one's work.
  • Completes all assigned tasks on time and with minimal supervision.
  • Arrives at work on time every day.
  • Fulfills all commitments made to peers, co-workers, and supervisor.
  • Works to achieve agreement (by offering alternatives, etc.) on time frames or objectives that can be realistically met.
Because we value LEADERSHIP


Promotes and generates cooperation among one's peers in leadership to achieve a collective outcome; fosters the development of a common vision and fully participates in creating a unified leadership team that get results.

Behavioral Indicators:
  • Takes into account the University as a whole when making decisions. Separates one's own interests from University interests to make the best possible judgments for the University.
  • Identifies and pushes for solutions in which all parts of the University can benefit.
  • Builds consensus among one's peers in leadership.
  • Communicates key University priorities and how one's division or department contributes to achieving those priorities.
  • Shares goals with peers in the University to increase alignment, cooperation, and opportunities to collaborate.
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